Mastering the Art of Feedback

Presentation Summary:

There is a lot of talk about self-managed teams and high performing teams. One thing that is a must for teams and companies to achieve success is to master giving and receiving feedback. Some think feedback is given from manager to an employee behind closed doors. Some can’t stand feedback because it always makes them feel like they did something wrong. However, feedback is so much more. If feedback is given in the right way and received in the right way, you and your team can improve and accomplish anything.
If you master giving feedback you will be sought after and be viewed as a trusted partner with your business stakeholders and team. If you are open to receiving feedback, the same results happen. This is helpful for anyone and critical for business analysts who rely on relationship building as a foundation to their work.

Session Objectives

  • Provide constructive feedback to peers, leaders, and project team members
  • Receive feedback from peers, leaders and project team members
  • Use feedback to make improvements
  • Learn to ask for feedback because it makes you better

 


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Heather Mylan-Mains, B2T
 
Heather Mylan-Mains, B2T Senior Instructor, is a stimulus for change as a mom, a business analyst consultant, current IIBA® Board Member, former IIBA® Deputy VP Chapters and former President of the Central Iowa Chapter. Heather has worked as a Business Analyst long before there was a formal title. For the past 16 years, she has worked with a variety of project teams to identify and solve problems and challenges in the financial services and insurance industries. Her experience includes: new system development, disaster recovery, time management and expense allocation, CRM system implementation and migration, document imaging and workflow implementation, compliance projects, process mapping, process reengineering, decision analysis, strategic planning and managing diverse teams.

In her IIBA® roles she uses her passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. Heather is a natural collaborator in her BA role and engages people at all levels in organizations. She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! Heather is a B2T trained business analyst.